Help

Payment
We accept payment by PayPal, which provides secure processing of transactions and does not require you to disclose your financial information. Through PayPal, all popular credit and debit cards (including American Express) as well as bank funding are accepted. You do not need a PayPal account to pay by credit or debit card through it.

For customers who do not wish to pay through PayPal, we accept all popular credit and debit cards (including American Express) online through Stripe. At checkout, your card details are encrypted and sent directly to Stripe and are not stored on our server.

We also accept bank transfer (BACS/CHAPS) and wire transfer (T/T).

Should you wish to place an order but be unable to pay by these methods, please contact us.

Solution Graphics

Yes, you can pay by credit card without a PayPal account by completing the checkout process and selecting PayPal as your payment method. On the payment screen select "Pay with a debit or credit card" and enter your details and credit card information.

Alternatively you can select Secure credit/debit card payment at the checkout screen.

If you encounter an issue with these methods we can take your credit card payment over the phone, please call us.

If you encounter problems entering your corporate credit card details into the PayPal payment screen, you may wish to try a personal credit card. Alternatively, on the checkout screen select your payment method as Secure credit/debit card payment instead of PayPal.

If you continue to have problems please call us and we can take your payment over the phone.

To obtain an invoice for your accounting department please complete the checkout process and select bank transfer as the payment method. Your invoice will be e-mailed to you immediately on completion. Your order will then be shipped on receipt of payment.

We can supply bulk orders. Please contact us with your requirements.

If you are a distributor or retailer interested in selling our products, please contact us.

With third party processing for credit/debit card transactions, at no point would we have or store your card details. If you pay over the phone your card details will immediately be entered into a secure transaction system and will not be retained thereafter.

Your order will ship from the UK.  Customers within the UK and EU are not liable to any VAT, sales tax or customs duties. Outside of the EU, any applicable taxes and customs duties charged by your local authorities will be assessed at destination and are payable by the customer. Please check with your local customs office if in doubt.

Shipping

If you need to arrange a redelivery because you were out or have a tracking query you are able to contact the relevant delivery company directly.

Royal Mail: 03457 740 740
DPD: 0121 275 0500
UPS: 03457 877 877
FedEx: 03456 070809
Line Express (Hong Kong): +852 2728 5665
Hermes: 0330 333 6556. Online e-mail and live chat support at https://www.myhermes.co.uk/help.html

Tracking information for your package can be viewed by logging into your account. It is also e-mailed to you when your package is despatched.

We ship worldwide including to the UK, EU, USA, Canada and most of the rest of the world. To check if we ship to your country please proceed to checkout and if your country is selectable in the address form, then we ship to your country and you can order online. If it is not there, please contact us.

Please login to your account via "My account" link on the menu at the bottom of the website. Once logged in you can review your order history.

If postal shipping is selected, goods are always despatched within one business day and often the same day. If express courier shipping is selected, goods are despatched the next working day (due to couriers requiring notice to collect the package).

Shipping times are outside our control but shipping companies provide the following guidance:

UK
Royal Mail Special Delivery: Before 1.00pm the next working day.
Western Europe
Registered Airmail: 3 working days
DHL Worldwide Express: 1-2 working days
Eastern Europe:
Registered Airmail: 5 working days
DHL Worldwide Express: 2-3 working days
Rest of World
Registered Airmail: 5-7 working days
DHL Worldwide Express: 2-3 working days

Company websites for further information:
http://www.royalmail.com/personal/sending-mail

Shipping rates and options to your country are automatically calculated and displayed in the checkout when you enter your address. To check shipping rates, add a product to your shopping cart, proceed to the checkout page and enter your address. Shipping rates are viewable prior to purchase and entry of any payment details.

Regular shipping is by Registered Airmail. Express Courier shipping is available at extra cost. All packages must be signed for on receipt.

Shipping options and prices are listed during checkout.

Registered Airmail
We will ship all of our products worldwide via Registered Airmail.  This is generally the least expensive shipping option and can be tracked along the way to certain countries, but not all.  However, a signature will always be required on receipt.

Express Courier Shipping
For customers who need a faster delivery service at extra cost, we can ship to any country by courier.  The most effective courier company will depend on each courier's service capabilities to your particular country.  We will select the most appropriate carrier, however if you prefer a specific courier company please contact us.  We will advise if there will be any change to the shipping rate quoted at the online checkout.

Although there are other options, the following couriers are frequently used:
Ireland: DPD, UPS
Mainland Europe: DPD, UPS
USA, Canada: UPS, FedEx
Rest of World: UPS, FedEx, DPD

Product

No. Paint thickness gauges are coating thickness gauges (they can measure thicknesses of coatings other than just paint!). Although the FN Pro is very popular for use in automotive related applications, it is likewise usable for industrial applications and non-paint related coating measurements (e.g. plastic dipping, powder coating etc).

Our gauges and meters are suitable for use in a broad range of environments. An overview of common applications is provided here.

Our paint gauges and gloss meters come with a 1 year return to base warranty. (The warranty does not cover accidental, physical or water damage to the device).

The live stock status of each product is listed on its product page and on the shop page. The status "In stock" or "Out of stock" will be displayed next to the price.